The Importance of Civility in Florida's Condominiums and HOAs

A Conversation on Civility

The other day, I had an eye-opening chat with a law professor from Nova Southeastern University. We dove into a topic that seems to be fading away in our profession: civility. Can you believe it? In a world where we’re all connected, civility is slipping through the cracks!

We both agreed that it’s crucial for lawyers—and really, everyone—to communicate civilly. Our justice system relies on professionals who can disagree without turning into a shouting match. But let’s not stop there. This issue extends to another group that often struggles with civility: condominium and HOA board members.

The Evolution of Communication

Ironically, Florida's condominium and HOA laws have evolved to make communication easier. Today, directors can shoot off emails about association business. Sounds convenient, right? But here’s the kicker: I’m starting to wonder if this ease of communication has contributed to the decline in civility we see not just among board members, but throughout society.

Think back to how people communicated before emails, texting, and Zoom meetings. If you had something to say, you usually had to say it face-to-face. You had to sit across from the other person, look them in the eye, and deal with their immediate reaction. As a result, most folks chose their words more carefully.

The Downside of Digital Communication

Today, though? Communication often happens from behind a keyboard. People send emails they would never dream of saying in person. They fire off texts without a second thought. They type first and think later.

The result? Predictable chaos. Conversations morph into arguments. Disagreements turn personal. Relationships take a nosedive.

I see this all the time in community associations. One board member sends an email expressing a concern. Another responds defensively. A third jumps in, and before you know it, what could have been a constructive discussion spirals into a chain of accusations and hurt feelings.

Face-to-Face vs. Digital Discourse

Would the same thing happen if those directors were sitting around a conference table together? Sometimes, yes. But not nearly as often. There’s something about being in the same room that encourages restraint. We tend to be more respectful when we face each other. We listen more carefully. We’re less likely to assume the worst. Most importantly, we remember that the person on the other side isn’t an enemy.

Rethinking Communication Methods

So, what’s the solution? Maybe board members should save many of these discussions for board meetings or in-person conversations. Maybe lawyers should pick up the phone more often. Maybe all of us should spend less time typing and more time talking.

Technology has made communication easier than ever. But has it made it better? Not necessarily.

When we communicate face-to-face, civility tends to increase. And when civility increases, problems get solved. And when problems get solved, communities function better.

Conclusion: A Lesson Worth Remembering

So, before you hit “Send,” take a moment to think. Is this email really necessary? Could this conversation be more productive in person? Let’s strive for a little more civility in our communications. After all, it’s not just about getting things done; it’s about building a community where everyone feels heard and respected.

Remember, the next time you’re drafting that email or text, think about the impact your words can have. Let’s work together to foster better community living—because a little civility goes a long way!